Branch Relationship Banker - Grow Client Relationships

Huntington Bank; Charlotte (NC); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Huntington Bank in Charlotte, NC is seeking a Financial Relationship Banker to service consumer and business customers. You will grow relationships by identifying goals and recommending deposits, loans, and other banking products.

Key duties include delivering top customer service, proactively expanding relationships through appointments and referrals, and educating customers on online and mobile banking while adhering to bank policies.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service and sales in banking, financial services or goal driven retail sales, or business to business sales experience or military service in an administration, contracting, civil affairs or similar role.
• Bachelor's Degree and 1 year or more in customer service and sales in banking, financial services or goal driven retail sales, or Business to Business sales experience.
• Ability to build, deepen and retain relationships.
• Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Excellent verbal and written communication skills.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Proactively identifies opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build strong internal partnerships.
• Educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking)
• Maintaining your knowledge of all products, services, technology and policies.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Other duties as assigned.

Skills

Customer service

Sales experience

Banking knowledge

Communication skills

Education

Bachelor's Degree

High School Diploma or GED

Job description

Huntington Bank in Charlotte, NC is seeking a Financial Relationship Banker to service consumer and business customers. You will grow relationships by identifying goals and recommending deposits, loans, and other banking products.

Key duties include delivering top customer service, proactively expanding relationships through appointments and referrals, and educating customers on online and mobile banking while adhering to bank policies.