Branch Relationship Banker: Elevate Client Experience

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago is seeking an Associate Relationship Banker to welcome and assist clients with financial solutions, leveraging Chase mobile/app and branch services to meet their needs.

You will help walk-in and scheduled clients, building lasting relationships through attentive service while staying compliant with banking regulations. A strong communication skillset and a customer-first mindset are essential.

Qualifications

• High school diploma or GED required or foreign equivalent.
• Excellent communication and ability to tailor product benefits to clients.
• Ability to resolve client issues with attention to detail and maintain compliance.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Excellent communication

Client relationship building

Sales experience

Attention to detail

Financial knowledge

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Chicago is seeking an Associate Relationship Banker to welcome and assist clients with financial solutions, leveraging Chase mobile/app and branch services to meet their needs.

You will help walk-in and scheduled clients, building lasting relationships through attentive service while staying compliant with banking regulations. A strong communication skillset and a customer-first mindset are essential.