Branch Relationship Banker: Elevate Client Banking & Tech

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH is seeking an Associate Relationship Banker to welcome clients, understand their financial needs, and provide thoughtful banking solutions. You will help customers use Chase Mobile App, Chase.com, and ATMs while delivering high-touch service.

The role emphasizes building trust, educating clients on products, and collaborating with branch experts to address complex financial needs. Weekend/evening hours may be required.

Qualifications

• High school diploma or GED (or foreign equivalent).
• Excellent communication and interpersonal skills.
• Ability to build trust and tailor solutions to client needs.
• Ability to work extended branch hours including weekends/evenings.
• Willingness to learn and follow banking policies and regulatory requirements.

Responsibilities

• Put clients first and deliver attentive, friendly service in a welcoming environment.
• Engage in consultative communication to understand needs and build trust.
• Assist walk-in and scheduled clients in person and by phone to foster relationships.
• Educate clients on technology solutions like Chase Mobile App and Chase.com.
• Learn products quickly and connect clients to experts for specialized needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Customer service

Communication skills

Relationship building

Problem solving

Financial knowledge

Education

High school diploma or equivalent

College degree preferred

Tools

CRM systems

Job description

JPMorgan Chase & Co. in Columbus, OH is seeking an Associate Relationship Banker to welcome clients, understand their financial needs, and provide thoughtful banking solutions. You will help customers use Chase Mobile App, Chase.com, and ATMs while delivering high-touch service.

The role emphasizes building trust, educating clients on products, and collaborating with branch experts to address complex financial needs. Weekend/evening hours may be required.