Client-First Banking Associate | Relationship Builder

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

JPMorgan Chase & Co. in Columbus, OH is seeking an Associate Banker to welcome clients, understand needs, and deliver friendly service using digital tools.

In this part-time role you will greet clients, assist with transactions, open new accounts, educate on mobile app and online banking, and help customers achieve financial goals. You will build relationships, learn products quickly, and work with a team to provide accurate guidance while complying with bank policies.

Qualifications

• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships.
• Ability to engage clients.
• Ability to quickly and effectively resolve client issues with attention to detail.
• Ability to elevate the client experience.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
• Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client focus

Relationship building

Communication

Problem solving

Teamwork

Learning ability

Client service experience

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Columbus, OH is seeking an Associate Banker to welcome clients, understand needs, and deliver friendly service using digital tools.

In this part-time role you will greet clients, assist with transactions, open new accounts, educate on mobile app and online banking, and help customers achieve financial goals. You will build relationships, learn products quickly, and work with a team to provide accurate guidance while complying with bank policies.