Branch Relationship Banker & Client Solutions Expert

Testing Site - JPMC; Mansfield (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Relationship Banker to represent our brand in the branch with hospitality and financial know‑how. You will welcome clients, understand their needs, and offer thoughtful banking solutions using modern technology.

As the primary contact in-branch, you will build lasting relationships, guide clients through products, and collaborate with specialists to address advanced financial needs while adhering to bank policies and procedures.

Qualifications

• 1+ year of sales experience in Retail Banking, Financial Services, or related industry.
• Ability to create memorable client experiences and elevate service quality.
• Excellent communication skills in person and over the phone.
• Ability to resolve client issues with attention to detail and consistency.
• Operate within risk parameters and complete required training.
• High school diploma or GED or foreign equivalent.

Responsibilities

• Put clients first with attentive, friendly service in a welcoming environment.
• Communicate clearly to understand client needs and build trust.
• Educate clients on technology like Chase Mobile App, Chase.com, and ATMs.
• Meet branch clients in person or by phone to tailor product recommendations.
• Learn products and procedures quickly to advise on banking solutions with experts.
• Assist in branch operations including cash devices while following policies.

Skills

Sales experience

Customer service

Communication

Problem resolution

Risk/compliance awareness

Flexible hours

Education

High school diploma

Job description

JPMorgan Chase is seeking an Associate Relationship Banker to represent our brand in the branch with hospitality and financial know‑how. You will welcome clients, understand their needs, and offer thoughtful banking solutions using modern technology.

As the primary contact in-branch, you will build lasting relationships, guide clients through products, and collaborate with specialists to address advanced financial needs while adhering to bank policies and procedures.