Branch Performance & Customer Experience Leader

Valley Bank; Ho-Ho-Kus (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Valley Bank is seeking an accomplished Branch Manager in New Jersey to lead branch performance, drive sales growth, and ensure exceptional customer experience. You will coach a team, manage staffing, and uphold operational integrity while leveraging Salesforce for lead management.

The role focuses on building strong customer relationships and maintaining a high-performing, compliant branch culture. The ideal candidate will guide market strategy, oversee risk controls, and collaborate with

Responsibilities

• Lead and manage branch performance across sales, profitability, customer experience and operations.
• Coach and develop branch team members to meet sales targets and service goals.
• Oversee lead management and customer consultations, including Salesforce usage.
• Handle staffing tasks: recruiting, onboarding, performance reviews and coaching.
• Identify and escalate risks, ensuring branch compliance and risk controls.
• Foster a positive, high-performing branch culture aligned with Valley Bank values.
• Develop market intelligence and craft sales strategies to grow market share and deepen customer relationships.

Job description

Valley Bank is seeking an accomplished Branch Manager in New Jersey to lead branch performance, drive sales growth, and ensure exceptional customer experience. You will coach a team, manage staffing, and uphold operational integrity while leveraging Salesforce for lead management.

The role focuses on building strong customer relationships and maintaining a high-performing, compliant branch culture. The ideal candidate will guide market strategy, oversee risk controls, and collaborate with