Branch Growth Leader - Customer Experience & Sales

Santander Consumer USA Inc.; Millburn (NJ); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander Consumer USA Inc. in Millburn, NJ seeks a Branch Manager to oversee branch performance, lead a sales-driven team, and ensure exceptional customer service while complying with banking regulations.

You will develop sales strategies, coach staff, manage scheduling, and use digital tools to enhance customer experience. The role requires strong leadership, data-driven decision making, and a commitment to risk and loss prevention.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in related field preferred.
• 3+ years in Retail Bank sales management or related function required.
• 5+ years in Retail sales management or equivalent required.
• 12+ months Santander experience related to Branch Manager responsibilities required.
• 3+ years selling products in an incentive-based environment required.
• Strong leadership, relationship-building, and customer-centric approach required.
• Excellent communication and data-driven decision making required.

Responsibilities

• Direct overall branch performance and sales targets.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate teams and manage a pipeline of prospects and customers.
• Engage in consultative conversations with customers to offer tailored solutions.
• Analyze branch performance data to drive strategic decisions.
• Coach and develop team members and manage scheduling and staffing.
• Ensure compliance with banking regulations and risk management.
• Extend responsibilities to nearby branches as needed.

Skills

Leadership

Sales Management

Customer Service

Communication

Problem-Solving

Coaching

Education

High school diploma or GED

Bachelor’s Degree

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. in Millburn, NJ seeks a Branch Manager to oversee branch performance, lead a sales-driven team, and ensure exceptional customer service while complying with banking regulations.

You will develop sales strategies, coach staff, manage scheduling, and use digital tools to enhance customer experience. The role requires strong leadership, data-driven decision making, and a commitment to risk and loss prevention.