Branch Ops Lead: Elevate Client Experience & Compliance

JPMorgan Chase & Co.; City of Niagara Falls (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in New York is seeking a Branch Operations Lead to guide daily branch activities, supervise staff, and ensure accurate processing of client transactions.

You will promote self-service options, maintain strict adherence to policies, and strive to exceed control expectations while delivering exceptional customer experiences. You will train and mentor team members, coordinate with the Branch Manager on compliance, audits, and loss control, and foster trusted relationships with

Qualifications

• You take pride in adhering to policies, procedures, and regulatory banking requirements.
• You are committed to maintaining a keen eye for detail and staying organized.
• You are proud of your leadership skills and operational proficiency.
• You have a strong passion for educating the branch team and partners.
• You excel at building meaningful connections with clients and referring them to experts.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively, anticipating needs while checking them into the waiting queue.
• Lead branch operations, including managing cash devices like the cash vault and ATM, resolving client issues quickly and accurately.
• Introduce clients to our branch team to deliver seamless service and assist with specialized financial needs.
• Simplify clients' banking experience by sharing self-service options for access anytime, day or night.
• Support all aspects of branch operations, including maintaining loss control, compliance, and audits.

Skills

Leadership

Attention to detail

Client education

Team collaboration

Regulatory banking

Customer service

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in New York is seeking a Branch Operations Lead to guide daily branch activities, supervise staff, and ensure accurate processing of client transactions.

You will promote self-service options, maintain strict adherence to policies, and strive to exceed control expectations while delivering exceptional customer experiences. You will train and mentor team members, coordinate with the Branch Manager on compliance, audits, and loss control, and foster trusted relationships with