Branch Ops Lead — Elevate Customer Experience & Compliance

Testing Site - JPMC; Boynton Beach (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead to oversee daily branch activities, ensure high-quality service, and enforce policy compliance. You will guide front-line staff, manage client interactions, and collaborate with leadership to optimize operations.

The role emphasizes training, risk awareness, and a proactive approach to service, loss control, and audits, with a focus on delivering a welcoming experience to clients and maintaining secure, efficient branch processes.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain keen eye for detail and stay organized across tasks.
• Demonstrate leadership and operational proficiency to ensure transaction accuracy.
• Educate and inform branch team and partners to stay connected.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, high-service atmosphere in the branch.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trust.
• Communicate clearly to understand needs and guide clients to appropriate services.
• Lead branch operations, including cash devices and adherence to policies and audits; resolve issues promptly.
• Introduce clients to the branch team and specialists to address financial needs.
• Promote self-service options to simplify banking for clients at all hours.
• Support branch operations with loss control, compliance, and audit readiness.

Skills

Policy compliance

Attention to detail

Leadership

Team training

Client engagement

Retail banking experience

Flexible hours

Education

Associate Banker experience

College degree or military equivalent

Job description

JPMorgan Chase is seeking a Branch Operations Lead to oversee daily branch activities, ensure high-quality service, and enforce policy compliance. You will guide front-line staff, manage client interactions, and collaborate with leadership to optimize operations.

The role emphasizes training, risk awareness, and a proactive approach to service, loss control, and audits, with a focus on delivering a welcoming experience to clients and maintaining secure, efficient branch processes.