Branch Ops Lead: Elevate Client Experience

JPMorgan Chase & Co.; Grand Prairie (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Texas is seeking a Branch Operations Lead to join our Chase Branch team.

You will work closely with the Branch Manager and colleagues to ensure precise handling of client transactions, maintain compliance, and promote self-service banking solutions while building lasting client relationships. The role emphasizes leading branch operations, maintaining loss control and audits, and delivering exceptional client experiences with a collaborative team.

Qualifications

• 1+ years of retail banking experience.
• High school diploma or GED or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Greet clients and create a welcoming branch environment.
• Assist clients with transactions and manage lobby flow.
• Promote self-service options and build client relationships.
• Lead branch operations, including cash vault and ATM management.
• Ensure compliance with bank policies and audits.
• Collaborate with Branch Manager to support overall branch operations.

Skills

Policy adherence

Detail orientation

Leadership

Client relationships

Communication

Team collaboration

Retail banking experience

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash handling systems

Job description

JPMorgan Chase & Co. in Texas is seeking a Branch Operations Lead to join our Chase Branch team.

You will work closely with the Branch Manager and colleagues to ensure precise handling of client transactions, maintain compliance, and promote self-service banking solutions while building lasting client relationships. The role emphasizes leading branch operations, maintaining loss control and audits, and delivering exceptional client experiences with a collaborative team.