Branch Operations Lead: Elevate Client Experience & Compliance

JPMorganChase; Longview (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase in Longview, TX seeks a Branch Operations Lead to manage daily branch activities, coach staff, ensure compliance, and deliver exceptional service to clients. This role focuses on loss control, self-service adoption, and regulatory adherence while fostering a welcoming branch culture.

You will work with the Branch Manager to optimize operations, oversee cash handling, and maintain strong client relationships, guiding the team through policy changes and audits.

Qualifications

• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills.
• Proven leadership and operational proficiency ensuring transaction accuracy.
• Commitment to educating and informing branch team and partners.
• Ability to build client relationships and refer to experts.
• 1+ years of retail banking experience.
• High school diploma or GED or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• 6+ months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Policy compliance

Detail orientation

Leadership

Team training

Customer service

Retail banking experience

Time management

Weekend/evening hours

Education

High school diploma/GED/foreign equivalent

College degree or military equivalent

Job description

JPMorgan Chase in Longview, TX seeks a Branch Operations Lead to manage daily branch activities, coach staff, ensure compliance, and deliver exceptional service to clients. This role focuses on loss control, self-service adoption, and regulatory adherence while fostering a welcoming branch culture.

You will work with the Branch Manager to optimize operations, oversee cash handling, and maintain strong client relationships, guiding the team through policy changes and audits.