Branch Operations Lead: Elevate Client Experience & Compliance

JPMorgan Chase & Co.; Longview (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

JPMorgan Chase & Co. in Longview, Texas, is seeking a Branch Operations Lead at our Chase branch. You will lead branch operations, deliver exceptional client experiences, and ensure compliance with bank policies and regulatory requirements.

You will train and coach staff, promote self-service options, and collaborate with management to maintain loss control and audit readiness. The role requires retail banking experience and a commitment to service excellence.

Qualifications

• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• Strong attention to detail and organizational skills.
• Leadership and operational proficiency.
• Ability to educate and refer clients to experts.

Responsibilities

• Collaborate with Branch Manager to create welcoming atmosphere and exceptional client experiences.
• Greet clients entering the branch and assist with transactions, lobby flow, and meetings.
• Engage clients with clear communication to understand needs and check them into queues.
• Lead branch operations, manage cash devices like cash vault and ATM, resolve issues.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to customers for 24/7 access.
• Support branch operations with loss control, compliance, and audits.

Skills

Leadership

Attention to detail

Client relations

Training others

Policy compliance

Retail banking

Communication

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Longview, Texas, is seeking a Branch Operations Lead at our Chase branch. You will lead branch operations, deliver exceptional client experiences, and ensure compliance with bank policies and regulatory requirements.

You will train and coach staff, promote self-service options, and collaborate with management to maintain loss control and audit readiness. The role requires retail banking experience and a commitment to service excellence.