Branch Operations Lead: Elevate Customer Experience

JPMorgan Chase & Co.; Town of North Hempstead (NY); Vor Ort; USD 52.000 - 86.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. is seeking a Branch Operations Lead to drive a welcoming customer experience and efficiently manage branch operations in a fast-paced environment.

You will work closely with the Branch Manager and team to ensure accurate transactions, strong compliance, and outstanding service. The role emphasizes leadership, staff education, and proactive client engagement, including promoting self-service tools and supporting audits and loss prevention.

Qualifikationen

• Adhere to bank policies, procedures and regulatory requirements.
• Maintain keen attention to detail and stay organized while juggling tasks.
• Demonstrate leadership and operational proficiency to ensure accuracy and reliability.
• Educate and keep the branch team informed and connected.
• Build meaningful client connections and refer to experts as needed.
• Minimum 1+ years in retail banking.
• Ability to work branch hours including weekends and evenings.

Aufgaben

• Collaborate with Branch Manager to create a welcoming branch environment and ensure an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Engage clients with clear communication, anticipate needs, and guide them through the waiting process.
• Lead branch operations, including cash devices, resolve client issues, and follow bank policies.
• Introduce clients to the branch team to deliver seamless, caring service and address needs.
• Promote self-service options to simplify banking for clients at any time.
• Support all branch operations, maintaining high standards for loss control, compliance, and audits.

Kenntnisse

Policy adherence

Attention to detail

Leadership

Educating team

Client relationship building

Retail banking experience

Weekend/evening availability

Customer service

Ausbildung

College degree or military equivalent

Jobbeschreibung

JPMorgan Chase & Co. is seeking a Branch Operations Lead to drive a welcoming customer experience and efficiently manage branch operations in a fast-paced environment.

You will work closely with the Branch Manager and team to ensure accurate transactions, strong compliance, and outstanding service. The role emphasizes leadership, staff education, and proactive client engagement, including promoting self-service tools and supporting audits and loss prevention.