Branch Operations Support Specialist

World Acceptance Corporation; Greenville (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

World Acceptance Corporation is seeking a Branch Support Specialist to provide phone and email assistance to the company’s network of branches, helping Branch Associates with system and procedural issues.

You will address drawer balancing, customer account questions, errors on loans, and other policy or procedure inquiries, while collaborating with Training and Accounting on special projects as needed.

Qualifications

• Proficient in Microsoft Word, Excel, and Outlook.
• Demonstrates good problem solving skills, Critical Thinking, Strategic Thinking, Innovation.
• Demonstrates going above and beyond consistently and acts as a role model.

Responsibilities

• Provide phone and email support to the branch network.
• Assist Branch Associates with drawer balancing issues and customer account questions.
• Address errors on loans, check, receipt, and disbursement errors.
• Handle downtime loan or payment concerns and misapplied payments.
• Answer policy, procedure, and support questions; collaborate with Training and Accounting on special projects.

Skills

Microsoft Word

Excel

Outlook

Problem solving

Critical thinking

Strategic thinking

Innovation

Education

High school diploma or GED

Some completed business courses

Job description

World Acceptance Corporation is seeking a Branch Support Specialist to provide phone and email assistance to the company’s network of branches, helping Branch Associates with system and procedural issues.

You will address drawer balancing, customer account questions, errors on loans, and other policy or procedure inquiries, while collaborating with Training and Accounting on special projects as needed.