Branch Operations & Service Specialist

Westamerica-Bank; Clovis (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Westamerica Bank is seeking a customer service focused professional to deliver high-quality service, support sales initiatives, and assist with branch operations. The role emphasizes accuracy, regulatory compliance, and proactive customer engagement.

The position requires teamwork, effective communication, and the ability to balance transactional duties with customer-centric service in a fast-paced environment. Training and steady work hours are provided to ensure consistent performance.

Qualifications

• Good customer relations and basic math skills required.

Responsibilities

• Deliver 5 Points of Service to external customers.
• Adhere to QIS standards minimum 95%.
• Communicate clearly with coworkers to support team success.
• Make outbound service or sales calls per CSM directions.
• Resolve customer inquiries maintaining superior service standards.
• Meet goal of $110/FTE per month on average.
• Assist CSM with internal sales activity for referrals.
• Provide coverage for branch operations and account openings/closings.
• Cross-sell products to clients and prospects.
• Support with daily operational tasks and audit readiness.

Skills

Customer service

Basic math

Job description

Westamerica Bank is seeking a customer service focused professional to deliver high-quality service, support sales initiatives, and assist with branch operations. The role emphasizes accuracy, regulatory compliance, and proactive customer engagement.

The position requires teamwork, effective communication, and the ability to balance transactional duties with customer-centric service in a fast-paced environment. Training and steady work hours are provided to ensure consistent performance.