Branch Operations & Support Specialist

First National Investment Services Company L L C

Hermitage (Mercer County)

On-site

USD 36,000 - 44,000

Full time

7 days ago

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Job summary

F.N.B. Corporation's Retail Operations team seeks a Branch Operational Support Representative to assist with complex branch issues and ensure consistent information through calls and emails to the HELP Line and department mailbox.

The incumbent will contribute to projects within the department and support vital operational initiatives. The role emphasizes risk management, customer service excellence, and collaboration with branches on CIP, Beneficial Ownership, and regulatory compliance across

Qualifications

High School or GED required.
1 year of job-related experience required.
Excellent customer service and communication skills are essential.
Detail-oriented with ability to multi-task in a fast-paced environment.

Responsibilities

Provide timely, courteous assistance to customer-facing and internal staff via HELP Line and department mailbox.
Support branch openings, consolidations, closures, and acquisitions; coordinate with vendors and update access to services.
Act as liaison to branches for Beneficial Ownership, CIP, and compliance with procedures; review key documents.
Participate in departmental and cross-functional projects as assigned.