Branch Support Specialist

WAC World Acceptance Corporation; United States; On-site; USD 35,000 - 46,000; Full time

Job summary

World Acceptance Corporation is seeking a Branch Support Specialist to provide phone and email assistance to a nationwide network of branches. You will help Branch Associates with system and procedural issues, including drawer balances, loan errors, and payment concerns.

The role requires strong Excel/Word/Outlook skills, problem solving, and the ability to think strategically. Office-based with some travel, you will collaborate with Training and Accounting on special projects as needed.

Qualifications

• Proficient in Word, Excel, and Outlook.

Responsibilities

• Provide phone and email support to branches.
• Assist Branch Associates with system and procedural issues.
• Resolve drawer balancing, loan errors, NSF returns, and payment issues.
• Collaborate with Training and Accounting on special projects.

Skills

Word processing

Excel

Outlook

Problem solving

Critical thinking

Strategic thinking

Innovation

Education

High school diploma/GED

1 year office experience

Business courses preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Branch Support Specialist is responsible for providing phone and email support to World’s network of branches. This position will assist Branch Associates with system and procedural issues as needed.

Essential Duties and Responsibilities:

Assist Branch Associates verbally and in writing with the following:

• Drawer balancing issues
• Customer account questions
• Errors on loans
• Check, receipt, and disbursement errors
• Downtime loan or payment concerns
• Misapplied payments
• Operational procedure questions
• NSF check returns
• Pay by phone questions
• Other policy, procedure, and support questions not specifically listed above
• Work directly with other departments, such as Training and Accounting to complete special projects as needed

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Proficient in Microsoft Word, Excel, and Outlook
• Demonstrates good problem solving skills
• Critical Thinking
• Strategic Thinking
• Innovation
• Demonstrates going above and beyond consistently and acts as a role model for the company’s mission, vision and values

Education and/or Experience:

• High school diploma or GED equivalent
• 1 year of previous work experience in an office environment
• Some completed business courses are preferred

Physical Demands:

• Must be able to constantly remain in a stationary position
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
• Occasionally may require light lifting up to 25 pounds

Work Environment:

• Office environment
• Occasional travel may be required

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

For over 60 years, World Finance has been helping customers focus less on the unexpected expenses of life, and more on what makes life so sweet. In doing so, we offer personal installment loans that suit the specific needs of our customers while simultaneously delivering outstanding customer service. We are always looking for great people to join our team. Located in 16 states, our network of branches work to provide good to the communities around them. World Finance has been recognized as a Top Workplace in the USA, and we are looking forward to having new team members to join us and be a part of our continuous growth!