Branch Support & Operations Specialist

WAC World Acceptance Corporation; United States; On-site; USD 35,000 - 46,000; Full time

Job summary

World Acceptance Corporation is seeking a Branch Support Specialist to provide phone and email assistance to a nationwide network of branches. You will help Branch Associates with system and procedural issues, including drawer balances, loan errors, and payment concerns.

The role requires strong Excel/Word/Outlook skills, problem solving, and the ability to think strategically. Office-based with some travel, you will collaborate with Training and Accounting on special projects as needed.

Qualifications

• Proficient in Word, Excel, and Outlook.

Responsibilities

• Provide phone and email support to branches.
• Assist Branch Associates with system and procedural issues.
• Resolve drawer balancing, loan errors, NSF returns, and payment issues.
• Collaborate with Training and Accounting on special projects.

Skills

Word processing

Excel

Outlook

Problem solving

Critical thinking

Strategic thinking

Innovation

Education

High school diploma/GED

1 year office experience

Business courses preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

World Acceptance Corporation is seeking a Branch Support Specialist to provide phone and email assistance to a nationwide network of branches. You will help Branch Associates with system and procedural issues, including drawer balances, loan errors, and payment concerns.

The role requires strong Excel/Word/Outlook skills, problem solving, and the ability to think strategically. Office-based with some travel, you will collaborate with Training and Accounting on special projects as needed.