Branch Operations Supervisor - DuPont Branch

America's Credit Union; DuPont (WA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Full Medical, Vision and Dental

PTO

401k with match up to 6%

Bonus opportunities

11 Paid holidays

Paid Bereavement Leave

Paid Jury Duty leave

Long term disability and life保险

Mortgage discounts

Training and advancement opportunities

Paid volunteering at ACU sponsored

Annual employee event for all staff

Employee Assistance Program (EAP)

Job summary

America’s Credit Union in DuPont, WA is seeking a Branch Operations Supervisor to lead daily branch activities and drive exceptional member service. The role focuses on operational excellence, coaching staff, and promoting deposit services while fostering community relationships.

The position requires at least 2 years in financial services with supervisory experience, a high school diploma or GED, and bondability. Competitive benefits and growth opportunities are offered.

Qualifications

• Associates or Bachelor’s Degree with two years in a financial institution or related field.
• 1–2 years supervisory experience and/or demonstrated leadership skills.
• One year of staff hiring/selection experience preferred in financial industry.
• Must be bondable.

Responsibilities

• Help the branch grow and meet sales targets.
• Foster strong relationships with key members.
• Coach and mentor the teller and new accounts/loans staff in their sales and service tasks.
• Promote and deliver deposit services to our members.
• Refer opportunities to the investments and mortgage teams and work with them to ensure referrals come back to the branch.
• Assist in branch needs– from taking loan applications to new account opening and teller services – ensuring top-notch service.
• Represent the credit union in the community by participating in events and organizations -be the local “face” of the credit union.

Skills

Supervisory experience

Coaching

Sales targets

Customer service

Relationship building

Education

High School diploma or GED

Job description

Job Details

Job Location: DuPont Branch - DuPont, WA 98327, Position Type: Full Time, Education Level: High School or GED, Salary Range: $23.24 - $31.25 Hourly, Job Shift: Day, Job Category: Banking,

Our DuPont team is looking for a Branch Operations Supervisor! where you’ll play a key role in driving branch success and delivering exceptional member service. In this role you will support daily operations, coach and help implement new products, services, and process improvements. If you're committed to operational excellence and strong member relationships we’d love to meet you!!

What you'll do:

• Help the branch grow and meet sales targets
• Foster strong relationships with key members
• Coach and mentor the teller and new accounts/loans staff in their sales and service tasks
• Promote and deliver deposit services to our members
• Refer opportunities to the investments and mortgage teams and work with them to ensure referrals come back to the branch
• Assist in branch needs– from taking loan applications to new account opening and teller services – ensuring top-notch service
• Represent the credit union in the community by participating in events and organizations -be the local “face” of the credit union

Branch Hours

Monday - Friday: 9:00am - 5:30pm

The pay range:

$23.24 - $31.25 per hour

Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time.

We are committed to providing an enjoyable work environment and outstanding job opportunities, while providing excellent benefit options to meet our employees short and long-term goals. We have a reputation for offering an outstanding benefit package to our employees that work 30 or more hours per week.

What we offer:

• Full Medical, Vision and Dental benefits
• Generous PTO (Paid Time Off)
• 401k with match up to 6%
• Bonus opportunities
• 11 Paid holidays
• Paid Bereavement Leave
• Paid Jury Duty leave
• Company paid long term disability and life insurance
• Mortgage discounts
• Training and advancement opportunities
• Paid volunteering at ACU sponsored events
• Annual employee event for all staff and their families
• Employee Assistant Program (EAP)
• and more!

What you will bring:

• Associates or Bachelor’s Degree and two years of experience in a financial institution or related field. Related work experience may be substituted, year for year, for educational requirements
• One to two years of previous supervisory experience and/or demonstrated leadership skills
• One year of experience in the selection and hiring of staff; preferably within a financial institution or related industry
• Must be bondable

Grow With Us:

• Teller Essentials – get those basics down!
• Product Fitness – unleash your selling powers!
• MSR Advance Program – master member service!
• Lending Boot Camp – conquer loan applications!
• Manager Training – further develop and master your skills!

ACU is an Equal Opportunity and Affitative Action Disability/Veteran employer.As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.