Branch Manager/Loan Officer

TelComm Credit Union; Springfield (MO); On-site; USD 50,000 - 75,000; Full time

Job summary

A regional financial institution is seeking a Branch Manager to oversee daily operations, ensure compliance with procedures, and provide exceptional service to members. The ideal candidate will have a high school diploma, preferably with 3-5 years of banking experience and supervisory skills. Responsibilities include managing staff, handling customer inquiries, and implementing branch policies. This role involves leadership in a fast-paced environment, ensuring the branch runs efficiently while maintaining high service standards.

Qualifications

• 3-5 years of banking experience preferred.
• Prior supervisory or management experience preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Oversee operational efforts of the branch.
• Direct and supervise branch staff effectively.
• Ensure compliance with policies and legal requirements.

Skills

Communication skills

Decision-making

Time management

Interpersonal skills

Organizational skills

Team player

Education

High School Diploma

Job description

This position is responsible for a wide variety of duties, including directing and administering the operational efforts of the branch. The role ensures that established policies and procedures are followed and oversees the provision of a full range of services to members and prospective members. It also ensures that members are served promptly and professionally and directs and supervises branch staff.

Reports to: Director of Operations

Roles and Responsibilities (including, but not limited to)

Assumes responsibility for the effective and efficient performance of Branch operations.

• Supervises work scheduling and workflow of daily routine operations.
• Ensures that operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements.
• Ensures branch security. Opens and closes the building in accordance with set hours and tests security equipment.
• Acts as a Loan Officer, processing and approving member loans within established policies and limits.
• Supervises and assists with Member Services functions. Cross-sells Credit Union services.
• Implements changes based on established policy and procedures within the branch.

Assumes responsibility for maintaining the proper cash controls

• Ensures that all Branch transactions are balanced at the close of each day.
• Oversees individual accountability for the handling of cash and assists tellers in resolving balancing problems.
• Controls and handles daily deposits in accordance with established policies and procedures.
• Periodically verifies cash in possession of tellers and cash on the premises.

Effectively supervises branch staff, ensuring optimal performance.

• Provides leadership through effective objective setting and communication.
• Directly supervises all branch personnel. Ensures that high quality work and efficiency in operations are maintained. Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks.
• Conducts meetings as needed with branch associates to inform and train. Discusses areas needing improvement and changes in procedure.
• Ensures that personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall Branch procedures. Performs cross training as necessary. Conducts security training.
• Ensures that personnel are effective and optimally used. Determines appropriate staffing levels for proper utilization of human resources.
• Tracks individual progress and conducts performance appraisals on each employee. Formulates and implements corrective actions as needed. Recommends promotions for employees as appropriate.
• Approves all sick leave, vacation, overtime, and timecards for each branch employee. Keeps accurate payroll and attendance records

Assumes responsibility for establishing and maintaining effective, professional business relations with members.

• Ensures that members' requests and questions are promptly resolved. Handles members' complaints.
• Ensures that members are informed of Credit Union services and policies. Counsels members regarding their financial needs and services requested.
• Ensures that the Credit Union's quality reputation is maintained and projected.

Assumes responsibility for the effective administration of branch functions

• Ensures that branch operations are well coordinated with Credit Union accounting, loan processing, and credit functions.
• Pursues cost-saving measures
• Continually seeks ways to improve operations and productivity.
• Ensures that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out, including snow and ice removal.
• Ensures that adequate supplies, forms, and equipment are available for personnel.
• Institutes prudent safety measures.
• Keeps management informed of branch activities, progress toward established objectives, and of any significant problems. Requests assistance when necessary.

Assumes responsibility for related functions as required or assigned.

• Fills in and performs duties in branch positions as needed.
• Attends assigned training sessions and stays current on new operational procedures.
• Assists with marketing and business development for the surrounding area.
• Represents the credit union at local and surrounding area events

Minimum Qualifications (Education, Experience, Skills)

• Commitment to the TCU mission and understanding of our core values
• Ability to communicate respectfully, foster unity, serve compassionately, radiate positivity, cultivate growth and learning, and act with integrity.
• Ability to work independently, with little to no supervisory oversight.
• Requires excellent communication skills, good time management skills and the ability to initiate and embrace change.
• High School Diploma
• 3-5 years of banking experience preferred
• Prior supervisory or management experience preferred.
• Ability to work in a fast-paced environment.
• Strong decision-making process that is consistent, thoughtful and informed, with the ability to consider alternate conclusions and actions.
• Good interpersonal skills and an ability to remain professional when dealing with different situations.
• Ability to make objective observations, examinations, evaluations, and recommendations.
• General mathematical, analytical, and organizational skills.
• Team player with a positive attitude.
• Regular, timely attendance during assigned work hours.
• Ability to sit or stand for extended periods of time.
• Occasional lifting and transporting up to 25 lbs