Assistant Branch Manager

Freedomfcu; Bel Air (MD); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid time off (17 days in 1st year)

11 paid holidays + floating birthday holiday

Medical, Dental, and Vision coverage

401k Retirement Plan with employer match

Tuition Reimbursement options up to $5,250

Job summary

Freedomfcu is looking for an Assistant Branch Manager to support daily operations and ensure exceptional member service in Bel Air, Maryland. This role involves managing staff performance, driving sales initiatives, and enhancing branch efficiency. Ideal candidates will have at least 4 years of experience in banking or financial services, with leadership experience. Benefits include paid time off, holidays, and comprehensive health insurance. Join our community-focused team to make a difference in member experiences.

Qualifications

• Minimum of 4 years of experience in banking or financial services, with at least 2 years in a leadership role.
• In‑depth knowledge of credit union products and regulatory requirements.
• Proven experience in sales and member service with a track record of achieving targets.

Responsibilities

• Assist the Branch Manager in managing day-to-day operations.
• Provide exemplary service to members by addressing inquiries.
• Support in developing and implementing sales strategies.
• Supervise and mentor branch staff, providing guidance.
• Assist in managing the branch's budget and financial performance.

Skills

Leadership

Customer Service Orientation

Sales and Business Development

Communication Skills

Problem-Solving Abilities

Attention to Detail

Technical Proficiency

Time Management

Education

High school diploma or equivalent; associate or bachelor's degree preferred

Job description

Position Overview

The Assistant Branch Manager supports the Branch Manager in overseeing the daily operations of the branch, ensuring exceptional member service, driving sales initiatives, and managing staff performance. This role involves a combination of managerial, administrative, and member-facing responsibilities aimed at enhancing the branch’s efficiency, productivity, and member satisfaction.

• This position is eligible for a $500 sign-on Bonus

Essential Duties and Responsibilities

Branch Operations

• Assist the Branch Manager in managing the day-to-day operations of the branch to ensure smooth and efficient workflow.
• Oversee cash handling procedures, transaction accuracy, and security protocols.
• Ensure compliance with credit union policies, procedures, and regulatory requirements.

Member Service

• Provide exemplary service to members by addressing complex inquiries and resolving issues efficiently.
• Monitor and enhance the quality of member service provided by staff.
• Handle escalated member complaints and issues with professionalism and courtesy.

Sales and Business Development

• Support the Branch Manager in developing and implementing sales strategies to achieve branch targets.
• Drive branch sales by promoting credit union products and services, including loans, deposits, and other financial solutions.
• Analyze market trends and member needs to identify sales opportunities and develop action plans.

Staff Management

• Supervise and mentor branch staff, providing guidance, training, and performance feedback.
• Assist in the recruitment, hiring, and onboarding of new employees.
• Conduct regular performance evaluations and support staff development through coaching and training initiatives.

Financial Management

• Assist the Branch Manager in managing the branch’s budget and financial performance.
• Monitor branch financial metrics, such as deposit growth, loan portfolio performance, and expense management.

Compliance and Risk Management

• Ensure branch operations comply with all applicable laws, regulations, and internal policies.
• Conduct regular audits and reviews to identify and mitigate risks.
• Promote a culture of compliance and security awareness among branch staff.

Administrative Duties

• Oversee branch administrative functions, including scheduling, reporting, and inventory management.
• Maintain accurate records of member interactions, transactions, and branch activities.
• Assist the Branch Manager with special projects and initiatives as needed.

Community Engagement

• Represent the credit union in community activities and events to enhance its visibility and reputation.
• Build and maintain relationships with local businesses, organizations, and community leaders.
• Promote credit union services and initiatives to foster community involvement and member growth.

Knowledge, Skills, and Abilities

• Leadership
• Customer Service Orientation
• Sales and Business Development
• Communication Skills
• Problem-Solving Abilities
• Attention to Detail
• Technical Proficiency
• Time Management

Requirements

• High school diploma or equivalent; associate or bachelor’s degree in a related field preferred.
• Minimum of 4 years of experience in banking, financial services, or credit union operations, with at least 2 years in a leadership or supervisory role.
• In‑depth knowledge of credit union products, services, and regulatory requirements.
• Proven experience in sales and member service with a track record of achieving targets.
• Proven track record in meeting operational efficiency and compliance standards.
• Strong leadership and team management skills.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In‑depth dialogues, conversations, and explanations with members, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day‑to‑day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.

Benefits

• Paid time off Accrual of 17 days in 1st year of employment
• 11 paid holidays with an extra floating holiday for your birthday
• Medical, Dental, and Vision coverage – Single and Family options available
• Supplementary Health Benefit offerings including Critical illness insurance, Accident Insurance, and Hospital Indemnity Plans
• Life and AD&D Insurance, Short-Term and Long-Term Disability Plans
• 401k Retirement Plan with employer match options after 1 year, potential for additional discretionary contribution from the organization each year
• Tuition Reimbursement options of up to $5,250 each year

Freedom Federal Credit Union conducts credit, bond, and background checks. All new hires must present evidence of authorization to work in the US. Freedom Federal Credit Union participates in the E‑Verify program. Freedom Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected Military/Veteran status and will not be discriminated against based on disability.