Branch Operations Specialist — Teller Expert

Apex Systems; Norfolk (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401K program

Job summary

Everforth Apex Systems seeks a Branch Operations Specialist in Norfolk, VA to manage daily branch operations and deliver exceptional member service in a high-volume environment. You will handle teller-line transactions, verify member identities, and monitor for fraud while promoting banking products and services.

The role requires cash-handling experience in a fast-paced setting, strong computer skills, and the ability to multi-task and communicate clearly with customers and teammates.

Qualifications

• Experience with cash-handling in a fast-paced environment is required.
• Proficiency with computers, banking software, and the ability to navigate multiple screens.
• Ability to multi-task effectively in a fast-paced, customer-facing environment.

Responsibilities

• Respond to in-person member inquiries and requests promptly within a structured operation.
• Perform teller-line transactions and related functions for savings, checking, consumer loans, credit cards, and fraud resolution.
• Protect and verify the identity of members, reviewing account information for alerts and irregularities.
• Identify and recommend additional products and services to meet member needs.
• Maintain compliance with all policies and procedures while supporting a positive member interaction experience.

Skills

Cash handling

Multi-tasking

Customer service

Verbal communication

Written communication

Attention to detail

Fraud awareness

Transaction processing

Time management

Teamwork

Rapport building

Problem solving

Tools

Banking software

Computers & screens navigation

Job description

Everforth Apex Systems seeks a Branch Operations Specialist in Norfolk, VA to manage daily branch operations and deliver exceptional member service in a high-volume environment. You will handle teller-line transactions, verify member identities, and monitor for fraud while promoting banking products and services.

The role requires cash-handling experience in a fast-paced setting, strong computer skills, and the ability to multi-task and communicate clearly with customers and teammates.