Teller & Member Experience Specialist

Apex Systems; Riverview (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401K with company match

ESPP program

HSA health savings account

Employee assistance program

Job summary

Everforth Apex is seeking a Branch Specialist in Riverview, FL, onsite to deliver exceptional member service in a high-volume environment. You will handle teller-line operations, advise on products, and ensure accurate financial transactions to optimize the member experience.

The role emphasizes compliance, multi-system proficiency, and strong communication to resolve issues and build rapport with members.

Qualifications

• Experience with cash handling in a fast-paced environment.
• Reliable attendance and adherence to schedule.
• Proficiency with computers, banking software, and multi-screen navigation.
• Ability to multi-task in a customer-facing environment.
• Strong organizational, planning, and time management skills.
• Effective verbal and written communication and active listening.
• Ability to resolve member issues professionally and tactfully.
• Demonstrated initiative, sound judgment, and decision-making skills.
• Ability to work independently and collaboratively in a team setting.
• Composure under pressure and adaptability to changing environments.
• Basic mathematical skills for accurate calculations.
• Ability to build rapport and maintain positive relationships with members.
• Receptiveness to feedback and commitment to continuous improvement.
• Experience in customer service, preferably in a banking or financial institution.

Responsibilities

• Respond to in-person member inquiries and requests promptly within a structured operation.
• Perform teller-line transactions and related functions for savings, checking, consumer loans, credit cards, and fraud resolution.
• Protect and verify the identity of members, and review account information for alerts and irregularities.
• Act and respond to situations or patterns of activity that indicate potential fraud or abuse.
• Demonstrate proficiency in multiple systems, active listening, and engagement techniques to ensure accuracy and member satisfaction.
• Identify and recommend additional products and services to meet member needs.
• Maintain compliance with all policies and procedures while supporting a positive member interaction experience.
• Perform other duties as assigned.

Skills

Cash handling

Attendance

Computers

Multi-tasking

Organization

Communication

Problem solving

Teamwork

Adaptability

Math skills

Customer rapport

Receptiveness to feedback

Customer service experience

Tools

Banking software

Job description

Everforth Apex is seeking a Branch Specialist in Riverview, FL, onsite to deliver exceptional member service in a high-volume environment. You will handle teller-line operations, advise on products, and ensure accurate financial transactions to optimize the member experience.

The role emphasizes compliance, multi-system proficiency, and strong communication to resolve issues and build rapport with members.