Branch Operations Pro — Teller & Member Care

Apex Systems; Burlington (NJ); On-site; USD 42,000 - 55,000; Full time

Job summary

Everforth Apex is seeking a Branch Specialist to manage day-to-day branch operations in Burlington, NJ (onsite). You will handle teller transactions, verify member identities, and respond to inquiries while delivering exceptional service in a high-volume environment.

The role emphasizes accuracy, fraud awareness, and product recommendations, with a strong focus on compliance and member satisfaction in a fast-paced banking setting.

Qualifications

• Cash-handling experience in a fast-paced environment.
• Proficient with computers and banking software; able to navigate multiple screens.
• Ability to multi-task effectively in a busy, customer-facing role.
• Strong organizational, planning, and time management skills.
• Effective verbal and written communication and active listening.
• Ability to resolve member/customer issues professionally and tactfully.
• Demonstrated initiative, sound judgment, and decision-making skills.
• Ability to work independently and collaboratively in a team.
• Basic mathematical skills for accurate calculations.
• Ability to build rapport and maintain positive relationships with members.

Responsibilities

• Respond to in-person member inquiries and requests promptly within a structured operation.
• Perform teller-line transactions and related functions for savings, checking, consumer loans, credit cards, and fraud resolution.
• Protect and verify the identity of members, and review account information for alerts and irregularities.
• Identify and respond to patterns indicating potential fraud or abuse.
• Demonstrate proficiency in multiple systems and active listening to ensure accuracy and satisfaction.
• Identify and recommend additional products and services to meet member needs.
• Maintain compliance with policies and procedures while ensuring a positive member experience.

Skills

Reliable attendance

Banking software

Multi-tasking

Organization

Communication

Issue resolution

Independence & teamwork

Numerical skills

Customer rapport

Tools

Banking software

Job description

Everforth Apex is seeking a Branch Specialist to manage day-to-day branch operations in Burlington, NJ (onsite). You will handle teller transactions, verify member identities, and respond to inquiries while delivering exceptional service in a high-volume environment.

The role emphasizes accuracy, fraud awareness, and product recommendations, with a strong focus on compliance and member satisfaction in a fast-paced banking setting.