Branch Operations & Service Lead

Monet Bank; Walnut Creek (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K with company match

11 paid holidays

Vacation/sick days

Job summary

A retail banking institution in Walnut Creek, CA is seeking an Assistant Branch Manager to support operations and customer service. This role involves overseeing branch functions, managing customer inquiries, and training staff. Candidates should have at least five years of banking experience including one in a supervisory role, and demonstrate strong leadership and communication skills. Benefits include medical coverage, a 401K plan, and generous vacation days.

Qualifications

• Five years banking experience preferred, with one year in a management or supervisory role.
• Adaptability to change and professionalism.
• Demonstrated good attendance and punctuality.

Responsibilities

• Assist in managing customer service objectives and handle complaints.
• Supervise day-to-day operational and compliance functions.
• Motivate and encourage team members.

Skills

Customer service orientation

Leadership skills

Communication skills

Proficiency with Microsoft Office

Attention to detail

Education

High School Diploma or equivalent

Tools

Banking software applications

Job description

A retail banking institution in Walnut Creek, CA is seeking an Assistant Branch Manager to support operations and customer service. This role involves overseeing branch functions, managing customer inquiries, and training staff. Candidates should have at least five years of banking experience including one in a supervisory role, and demonstrate strong leadership and communication skills. Benefits include medical coverage, a 401K plan, and generous vacation days.