Branch Operations Lead — Assistant Manager II

Tri Counties Bank, Inc.; Modesto (CA); Hybrid; USD 35,000 - 41,000; Full time

Job summary

Tri Counties Bank in Modesto, CA is seeking an Assistant Branch Manager to support the Branch Manager in attaining branch goals and delivering superior customer service.

Responsibilities include managing branch operations and teller functions, coaching staff, handling HR matters, ensuring compliance with banking regulations, and driving referrals to the platform sales team. A high school diploma is required; an undergraduate degree is preferred.

Qualifications

• High school diploma or GED required; undergraduate degree preferred.
• Ability to lead and direct others.
• Excellent written and verbal communication skills.
• Above average working knowledge of Bank products and teller operations systems.
• Ability to utilize personal computers and Windows driven programs.
• Maintains understanding of Bank policies and regulations (BSA/CIP/GLBA).

Responsibilities

• In the absence of the Branch Manager conducts daily team huddles.
• Meets performance goals as assigned.
• Promotes referrals to the platform sales team with coaching sessions.
• Manages branch operations and teller functions; informs Branch Manager of key issues.
• Ensures prompt, efficient service and compliance with guidelines.
• Administers HR policies including hiring and salary discussions.
• Schedules staff to meet customer demand and manages budgets.

Skills

Leadership

Communication

Banking knowledge

Customer service

Teller operations

PC skills

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Banking systems

Job description

Job Category: Production / Branch Banking

Requisition Number: ASSIS007719

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• Posted : September 15, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Modesto, CA 95356, USA

Description

Come to work for a company you can be proud to work for...and enjoy fantastic, comprehensive benefits.

The hiring range for this opportunity is $25.50 to $30.00 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.

POSITION SUMMARY

The Assistant Branch Manager supports the Branch Manager in attaining branch goals and maintaining a service environment by identifying financial solutions. The Assistant Branch Manager assumes responsibilities of the branch in the absence of the Branch Manager.

MAJOR RESPONSIBILITIES

• In the absence of the Branch Manager or as directed by the Branch Manager conducts daily team huddles at the beginning and end of each day.

• Meets performance goals as assigned.

• Proactively plans and implements activities that promote referrals to the platform sales team by providing financial solutions and referral coaching and feedback sessions with referral team members.

• Manages all functions related to branch operations and teller functions. Keeps Branch Manager informed of key issues or problems at all times.

• Ensures branch staff provides prompt, efficient and friendly service to customers ensuring that customer transactions are handled timely and accurately according to guidelines.

• Ensures branch follows all operating and compliance guidelines including adhering to the Operational Loss policy.

• Ensures branch successfully passes annual reviews and audits.

• At the direction of the Branch Manager, administers HR policies and procedures, including hiring, terminating, evaluating, recommending salary increases and counseling or disciplining branch personnel.

• Ensures assigned staff scheduling meets customer demands. Manages branch within FTE guidelines and ensures FTE is properly allocated according to customer visitation patterns.

• Operates within assigned budget guidelines and expense controls.

OTHER RESPONSIBILITIES

• Performs branch duties when necessary to ensure prompt, efficient service to customers.

• Maintains a current understanding of Bank procedures and policies.

• Maintains a current understanding of and complies with regulations that include but are not limited to Bank Secrecy Act, USA Patriot Act, suspicious activity reporting, CIP, Reg DD/Truth in Savings, Expedited Funds Availability Act, and Gramm-Leach-Bliley Act.

• Performs other work-related duties as assigned.

EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED

• High school diploma or GED required, undergraduate degree preferred.

• Ability to lead and direct others.

• Excellent written and verbal communication skills.

• Above average working knowledge of Bank products and teller operations systems.

• Ability to utilize personal computers and Windows driven programs.

• Maintains a current understanding of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties.

LEVEL DISTINCTION

• Level based on number of households and teller transactions.

PHYSICAL REQUIREMENTS

• May be required to lift up to 25 pounds

COMPANY PROFILE

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California with corporate offices in Roseville, South San Francisco, and Bakersfield, with assets of nearly $10 billion and 50 years of financial stability.

Tri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout California with more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide.

AsCalifornia's Local Bank, Tri Counties Bank prioritizes serving clients with local bankers and local decision-making, backed by corporate philanthropy, community engagement, employee volunteerism and investments. Recognized by various publications as among the Top Workplaces and Best Banks, Tri Counties Bank recruits and retains diverse and talented team members.

Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Disability/Veteran.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.