Branch Leader: Member Experience & Growth

Firefighters First Credit Union; Walnut Creek (CA); On-site; USD 92,786 - 110,000; Full time

Benefits offered by this job

Competitive salary with performance bonus

Fully paid Medical, Dental, and Vision benefits

401k plan with a matching program

Education reimbursement up to $5,250 annually

Pet Insurance

4 weeks PTO annually

Job summary

A leading credit union is seeking an experienced Branch Manager for its Walnut Creek, CA branch. The ideal candidate must have a minimum of 3 years’ experience in branch management, demonstrate strong leadership skills, and possess a background in sales and customer service. You will be responsible for managing office operations, ensuring exceptional service, and supporting membership growth through community engagement. This role offers a competitive salary and comprehensive benefits package, including full medical coverage and PTO.

Qualifications

• Minimum of 3 years’ experience as a branch manager or financial services branch representative.
• Experience supervising or managing employees.
• Experience with sales and operations at a financial institution.

Responsibilities

• Manage all regional office operations.
• Ensure members’ needs are met through a consultative approach.
• Promote membership expansion through networking and events.
• Handle escalations and respond to member inquiries.
• Effectively manage lending and deposit pipelines.
• Forecast and schedule teams for member coverage.

Skills

Branch management experience

Leadership skills

Sales experience

Customer service skills

Job description

A leading credit union is seeking an experienced Branch Manager for its Walnut Creek, CA branch. The ideal candidate must have a minimum of 3 years’ experience in branch management, demonstrate strong leadership skills, and possess a background in sales and customer service. You will be responsible for managing office operations, ensuring exceptional service, and supporting membership growth through community engagement. This role offers a competitive salary and comprehensive benefits package, including full medical coverage and PTO.