Branch Operations & Customer Experience Lead

Banc of California; Irwindale (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401k plan with company match

Medical, dental, vision insurance

Paid time off

Tuition reimbursement

Job summary

Banc of California is hiring a Branch Support Officer to represent the Bank in the community and support branch operations. The role involves quality control across a regional area, processing cash and non-cash transactions, and ensuring compliance with policies and regulations.

The position requires five years of branch operations experience, strong regulatory knowledge, and proficiency with Word/Excel. Travel between branch locations may be required, and the bank offers comprehensive benefits

Qualifications

• Five years of branch operations experience required.
• Solid understanding of the operational regulatory environment, with thorough knowledge of banking operations.
• Solid understanding of key branch systems and basic end-user knowledge of Word and Excel required.
• Detail-oriented and accurate, with the ability to organize and prioritize, and manage multiple tasks.

Responsibilities

• Actively participate in quality control for the assigned region.
• Carry out supervisory responsibilities, when appropriate, in accordance with the Bank’s policies.
• Plan and schedule daily workflow and coordinate with other areas to ensure compliance with service standards and regulatory deadlines.
• Provide high-quality, friendly customer service and adherence to brand standards.
• Resolve customer inquiries, complaints, and situations in a positive, professional, and efficient manner.
• Promote an effective sales and service environment.
• Monitor Teller performance related to losses and referrals and provide coaching to improve performance.
• Prepare and deliver employee performance evaluations, goal planning, and counseling.

Skills

Branch operations

Regulatory knowledge

Excel basics

Travel willingness

Education

High school diploma

Associate degree or higher

Tools

Word

Excel

Job description

Banc of California is hiring a Branch Support Officer to represent the Bank in the community and support branch operations. The role involves quality control across a regional area, processing cash and non-cash transactions, and ensuring compliance with policies and regulations.

The position requires five years of branch operations experience, strong regulatory knowledge, and proficiency with Word/Excel. Travel between branch locations may be required, and the bank offers comprehensive benefits