Branch Growth & Service Leader

East West Bank; Temple City (CA); On-site; USD 69,000 - 120,000; Full time

Job summary

East West Bank in California is seeking a Branch Manager to lead daily operations, drive business development, and ensure exceptional customer service. You will manage branch staff and work with product teams to refer bank products to customers and partners.

The role emphasizes compliance, performance management, and community engagement, with opportunities across industries the bank serves. This is a full-time, on-site California position with a stable, multicultural work environment.

Qualifications

• Ability to read, analyze and interpret balance sheets.
• Strong knowledge of bank products and sales processes.
• Excellent customer service and relationship-building skills.
• Clear communication with managers, staff, customers and the public.
• Proven leadership and people-management abilities.

Responsibilities

• Plan, coordinate and monitor the branch's activities to meet sales and service goals.
• Engage with customers and businesses to introduce bank products.
• Solicit new business from communities and organizations; train staff in sales and service.
• Develop branch business plan to maximize profitability for banking products.
• Ensure custody of assets, records, loan collateral, and securities.

Skills

Balance sheet interpretation

Sales & product knowledge

Customer service

Communication

Team leadership

Education

High school diploma or GED

Job description

East West Bank in California is seeking a Branch Manager to lead daily operations, drive business development, and ensure exceptional customer service. You will manage branch staff and work with product teams to refer bank products to customers and partners.

The role emphasizes compliance, performance management, and community engagement, with opportunities across industries the bank serves. This is a full-time, on-site California position with a stable, multicultural work environment.