Branch Operations & Scheduling Coordinator

Thompson Street Capital Partners; Springfield (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Pointe Pest Control is seeking a dependable Business Office Administrator to support daily branch operations, including scheduling, billing, and customer records. You will coordinate routes, appointments, and office documentation while working closely with management, customer service, and sales teams.

Ideal candidates have office administration or customer service experience, strong organizational and communication skills, and a detail-oriented, multitasking approach.

Qualifications

• Office administration or customer service experience preferred.
• Strong organizational and communication skills.
• Attention to detail and ability to manage multiple tasks.
• Strong computer skills.
• Professional, dependable, and able to work well with others.

Responsibilities

• Coordinate technician routes, service appointments, and schedule changes.
• Schedule sales appointments and follow up on incoming leads.
• Process invoices, assist with collections, and answer billing questions.
• Maintain accurate customer records, contracts, and documents.
• Assist with branch reports and technician commission reporting.
• Maintain required compliance records and service documentation.
• Handle incoming and outgoing mail.
• Provide administrative support to management and branch teams.

Skills

Office administration

Organizational skills

Communication skills

Computer skills

Microsoft Office

Tools

Microsoft Office

Job description

Pointe Pest Control is seeking a dependable Business Office Administrator to support daily branch operations, including scheduling, billing, and customer records. You will coordinate routes, appointments, and office documentation while working closely with management, customer service, and sales teams.

Ideal candidates have office administration or customer service experience, strong organizational and communication skills, and a detail-oriented, multitasking approach.