Branch Administrative & Billing Specialist

Certus Pest, Inc.; Seattle (WA); On-site; USD 48,000 - 64,000; Full time

Job summary

Certus Pest, Inc. is seeking an administrative professional to provide reliable, customer-focused support at the Seattle branch. You will respond to calls, greet visitors, manage service inquiries, and set up customer accounts with accurate CRM data.

The role includes scheduling, billing support, and processing payments, credits, and adjustments while ensuring timely data entry and documentation across branch workflows.

Qualifications

• High school diploma or equivalent.
• 1+ years of administrative or customer service experience.
• Proficiency in Microsoft Word, Excel, Outlook, and CRM systems.

Responsibilities

• Respond to inbound calls, visitors, and service inquiries.
• Manage customer account setup, service agreements, scheduling, and CRM data entry.
• Process payments and support collections for past‑due accounts.
• Maintain documentation and data across branch workflows.
• Coordinate communication between customers, technicians, sales, and leadership to resolve issues.

Skills

Communication

Customer focus

Attention to detail

Problem solving

Organization

Team coordination

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM systems

PestPac

Job description

Certus Pest, Inc. is seeking an administrative professional to provide reliable, customer-focused support at the Seattle branch. You will respond to calls, greet visitors, manage service inquiries, and set up customer accounts with accurate CRM data.

The role includes scheduling, billing support, and processing payments, credits, and adjustments while ensuring timely data entry and documentation across branch workflows.