Pest Control Office Coordinator & Scheduler

In Touch Pest Control; Town of Florida (NY); On-site; USD 48,000 - 62,000; Full time

Job summary

In Touch Pest Control is seeking an Office Administrator to support scheduling, invoicing, and records management for our pest-control operations. You will connect customers, technicians, and management while maintaining accurate records and protecting confidential information.

You will coordinate appointments, inform staff of changes, and maintain CRM data. The role requires strong organization, detail orientation, and professional communication skills in a fast-paced field service environment.

Qualifications

• Experience in office administration, dispatch, scheduling, or invoicing support is useful.
• Familiarity with service CRM software such as GorillaDesk or similar tools is helpful.
• Basic data entry, record-keeping, and spreadsheet skills required.

Responsibilities

• Coordinate appointments by booking and adjusting service visits.
• Communicate schedule changes clearly to customers and field staff.
• Maintain customer profiles, service histories, and contact details in CRM.
• Prepare or check routine invoices and note payment updates.
• Organize service documents and correspondence for quick retrieval.
• Assist with reminders, reports, and office supply coordination.
• Track unresolved requests and ensure clear handoffs between office and technicians.

Skills

Organization & follow-through

Data accuracy

Clear communication

Software proficiency

Scheduling judgment

Confidentiality

Teamwork

Education

Office administration experience

Tools

GorillaDesk

Google Workspace

Microsoft Office

CRM systems

Job description

In Touch Pest Control is seeking an Office Administrator to support scheduling, invoicing, and records management for our pest-control operations. You will connect customers, technicians, and management while maintaining accurate records and protecting confidential information.

You will coordinate appointments, inform staff of changes, and maintain CRM data. The role requires strong organization, detail orientation, and professional communication skills in a fast-paced field service environment.