Office Manager

Thompson Street Capital Partners; Springfield (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Pointe Pest Control is seeking a dependable Business Office Administrator to support daily branch operations, including scheduling, billing, and customer records. You will coordinate routes, appointments, and office documentation while working closely with management, customer service, and sales teams.

Ideal candidates have office administration or customer service experience, strong organizational and communication skills, and a detail-oriented, multitasking approach.

Qualifications

• Office administration or customer service experience preferred.
• Strong organizational and communication skills.
• Attention to detail and ability to manage multiple tasks.
• Strong computer skills.
• Professional, dependable, and able to work well with others.

Responsibilities

• Coordinate technician routes, service appointments, and schedule changes.
• Schedule sales appointments and follow up on incoming leads.
• Process invoices, assist with collections, and answer billing questions.
• Maintain accurate customer records, contracts, and documents.
• Assist with branch reports and technician commission reporting.
• Maintain required compliance records and service documentation.
• Handle incoming and outgoing mail.
• Provide administrative support to management and branch teams.

Skills

Office administration

Organizational skills

Communication skills

Computer skills

Microsoft Office

Tools

Microsoft Office

Job description

BUSINESS OFFICE ADMINISTRATOR
Job Requisition — Pointe Pest Control

Position Summary

Pointe Pest Control is seeking an organized and dependable Business Office Administrator to support daily branch operations. This role assists with scheduling, billing, customer accounts, reporting, and office administration while working closely with management, customer service, and sales teams.

Key Responsibilities

• Coordinate technician routes, service appointments, and schedule changes.
• Schedule sales appointments and follow up on incoming leads.
• Process invoices, assist with collections, and answer billing questions.
• Maintain accurate customer records, contracts, and documents.
• Assist with branch reports and technician commission reporting.
• Maintain required compliance records and service documentation.
• Handle incoming and outgoing mail.
• Provide administrative support to management and branch teams.

Qualifications

• Office administration or customer service experience preferred.
• Strong organizational and communication skills.
• Attention to detail and ability to manage multiple tasks.
• Strong computer skills.
• Professional, dependable, and able to work well with others.

Performance Expectations

Complete work accurately and on time, communicate professionally, and help keep daily branch operations running smoothly.

PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.