Branch Operations & Sales Leader

Eastern Bank; Andover (MA); On-site; USD 39,000 - 48,000; Full time

Job summary

EASTERN BANK is seeking a Branch Assistant Manager I to support daily branch operations and drive sales and service excellence across the region. You will partner with the Branch Manager to lead staff, manage customer relationships, and ensure compliance while achieving branch goals.

The role requires travel among Region 5 locations, strong communication skills, and a proven sales and service record. A high school diploma and 2–4 years retail banking experience are preferred, with 1–2 years of

Qualifications

• High school diploma or equivalent.
• 2-4 years retail banking experience preferred.
• 1-2 years of supervisory experience required; experience in retail banking environment strongly preferred.
• Must have a history of solid sales and service success.

Responsibilities

• Assist with daily management of a banking office under the general direction of the branch manager.
• Responsible for achievement of personal sales goals and guiding the platform staff toward branch goals.
• Through tested techniques, engage in sales and service coaching sessions with sales staff.
• Fully understands major aspects of the retail incentive plan and business loans and uses that knowledge to coach staff.
• Responsible for daily branch operations to include overdraft management, vault management, branch schedules, opening/closing the office, and other duties.
• Responsible for branch's adherence to audit/compliance requirements.
• Manages customer service levels within the branch, adhering to guidelines.
• Acts as the manager on duty when the Branch Manager is away from the office.
• In the absence of the Branch Manager, may apply policy for routine aspects of management.
• May prepare and deliver performance appraisals for subordinates as directed by Branch Manager.
• Expected to have/gain full understanding of the teller function.

Skills

Sales & service

Retail banking

Supervisory experience

Communication

Relationship building

Product knowledge in banking

Education

High school diploma or equivalent

Job description

EASTERN BANK is seeking a Branch Assistant Manager I to support daily branch operations and drive sales and service excellence across the region. You will partner with the Branch Manager to lead staff, manage customer relationships, and ensure compliance while achieving branch goals.

The role requires travel among Region 5 locations, strong communication skills, and a proven sales and service record. A high school diploma and 2–4 years retail banking experience are preferred, with 1–2 years of