Asst. Branch Manager

Greenfield Savings Bank; Greenfield (MA); On-site; USD 29,549 - 41,672; Full time

Job summary

A regional savings bank is looking for an Assistant Branch Manager to support branch leadership in operational and customer service excellence. This role requires strong sales experience and interpersonal skills, along with the ability to mentor staff effectively. You will be responsible for maintaining a solutions-based sales environment and ensuring compliance with bank policies. Candidates should have a background in financial services and leadership, with a keen focus on customer satisfaction and operational soundness.

Qualifications

• 4-5 years of experience in a sales environment with a solid track record.
• 2-3 years of financial services experience.
• 2-3 years of leadership experience.
• Must be able to lift 20 lbs.
• Must be able to work Saturdays.

Responsibilities

• Support the Branch Manager in all areas of branch leadership.
• Ensure high levels of customer service and operational soundness.
• Mentor and train staff to meet objectives.
• Promote a solutions-based sales environment.
• Collaborate with branch staff and other departments.

Skills

Interpersonal skills

Communication skills

Analytical skills

Problem-solving skills

Leadership experience

Education

High School Diploma

Bachelor’s degree

Job description

Join to apply for the Asst. Branch Manager role at Greenfield Savings Bank.

Greenfield Savings Bank provided pay range

This range is provided by Greenfield Savings Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.45/hr - $30.25/hr

Summary:

The Assistant Branch Manager (ABM) is responsible for supporting the Branch Manager in all areas of branch leadership. This includes but is not limited to customer service, sales, operations, compliance, training, and culture. The ABM may have direct supervisory authority of staff, as deemed necessary by the Branch Manager.

This position includes but is not limited to the following responsibilities:

• Responsible for ensuring that staff offer a level of service that is unparalleled and solutions focused whileectors balancing risk and regulatory requirements of the bank
• With the Branch Manager, responsible for the overall operational soundness of the branch, including all teller and customer service functions
• Ensures adherence to policy环亚 and procedure within the branch, and that staff always takes the time to get tasks right – the first time
• Promotes a culture of high performance and continuous improvement that values a commitment to quality
• Ensures that bank resources, including staff, are being used efficiently and productively
• vendar works with Branch Manager to ensure staff is developed and trained in areas specific to their personal growth and topics deemed necessary by the bank
• Mentors, coaches, and trains staff to ensure customer service, sales, operational, and compliance objectives are met
• Collaborates effectively within Retail and with other departments
• With branch manager, establish and lead a solutions-based sales environment focused on deepening relationships with new and existing customers
• Works with branch staff to partner with other lines of business in providing meaningful customer referrals (Mortgage, Infinex, Wealth Management, Commercial, etc.)
• Collaborating with Branch Manager, monitors staff performance via performance reviews on time, developing goals by establishing structured KPIs, setting objectives and priorities, and providing appropriate accountability and coaching
• Provides guidance and support to branch staff regarding escalated customer concerns, branch operations, and risk management>@li>
• Represents the Bank in various civic and community activities

Requirements:

• 4-5 years of experience in a sales environment with a solid track record
• 2-3 years of financial services experience
• 2-3 years of leadership(vc) experience
• Great interpersonal and communication (written and oral) skills
• Organizational, analytical, and problem‑solving skills with keen attention to detail
• High School Diploma or equivalent required. Bachelor’s degree preferred
• Must be able to lift 20 lbs
• Must be able to work Saturdays
• If needed, must be able to travel between branches
• Demonstrate a sound level of cultural competence, communicating with a diverse customer base

Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.

Seniority level

Mid‑Senior level

Employment type

пишp>Full‑time

Job function

Finance and Sales

Industries

Banking