Assistant Branch Manager: Lead Sales & Service Excellence

Socket.dev; Raynham (MA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Total Rewards program

Medical, dental, vision insurance

Retirement plan

Job summary

Eastern Bank in Raynham, MA is seeking a Branch Assistant Manager I to support daily branch operations and sales initiatives. You will balance customer service with leadership duties under the Branch Manager and supervise staff to meet branch goals.

We offer a comprehensive benefits package and Total Rewards, with opportunities for growth within a diverse and inclusive bank environment. Apply to join a trusted regional bank committed to customers and employees alike.

Qualifications

• Strong problem resolution skills.
• Basic business acumen and professionalism is a must.
• The ability to communicate information and ideas so others will understand.
• Ability to build relationships and strong alliances across the organization is crucial.
• Must have a history of solid sales and service success.

Responsibilities

• Under the general direction of the branch manager, assists with the daily management of a banking office.
• Responsible for achievement of personal sales goals and proactively guiding the sales activities of the platform staff toward achievement of branch goals. Through tested techniques, engage in sales and service coaching sessions with sales staff.
• Fully understands major aspects of the retail incentive plan and business loans and using that knowledge coaches’ staff to success.
• Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.
• Responsible for branch's adherence to audit/compliance requirements
• Manages customer service levels within the branch, adhering to established guidelines.
• Acts as the manager on duty when the Branch Manager is away from the office.
• In the absence of the Branch Manager, may apply policy for routine aspects of management.
• May prepare and deliver performance appraisals for subordinates as directed by Branch Manager
• Expected to have/gain full understanding of the teller function

Skills

Problem solving

Communication skills

Relationship building

Sales experience

Education

High school diploma or equivalent

Job description

Eastern Bank in Raynham, MA is seeking a Branch Assistant Manager I to support daily branch operations and sales initiatives. You will balance customer service with leadership duties under the Branch Manager and supervise staff to meet branch goals.

We offer a comprehensive benefits package and Total Rewards, with opportunities for growth within a diverse and inclusive bank environment. Apply to join a trusted regional bank committed to customers and employees alike.