Assistant Branch Manager: Sales & Operations

Eastern Bank; Dracut (MA); On-site; USD 58,000 - 73,000; Full time

Job summary

Eastern Bank in Dracut, MA is seeking a Branch Assistant Manager I to help drive daily branch operations and customer experience. You will participate in sales coaching, lead the platform staff toward goals, and support management in developing the team to achieve results.

The role emphasizes product knowledge, banking basics, and a history of sales and service success within a retail environment. Banking duties and leadership responsibilities are key to this position.

Qualifications

• Strong problem resolution skills.
• Solid sales and service track record in retail banking.
• Ability to communicate information clearly and build relationships.
• Basic business acumen and professionalism.
• Must understand banking products and profitability basics.
• 2-4 years retail banking experience preferred; 1-2 years supervisory experience preferred.

Responsibilities

• Assist with daily branch operations under the branch manager.
• Meet personal sales goals and coach platform staff toward branch goals.
• Coach staff on retail incentives and business loans.
• Manage overdraft/vault/bank schedules and office opening/closing.
• Ensure audit/compliance adherence and customer service standards.
• Act as manager on duty when Branch Manager is away and prepare performance appraisals.

Skills

Sales experience

Customer service

Leadership

Relationship building

Product knowledge

Banking knowledge

Education

High school diploma or equivalent

Job description

Eastern Bank in Dracut, MA is seeking a Branch Assistant Manager I to help drive daily branch operations and customer experience. You will participate in sales coaching, lead the platform staff toward goals, and support management in developing the team to achieve results.

The role emphasizes product knowledge, banking basics, and a history of sales and service success within a retail environment. Banking duties and leadership responsibilities are key to this position.