Branch Manager: Sales, Service & Team Growth

Eastern Bank; Salem (MA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Total Rewards benefits

Comprehensive retirement plan

Medical, dental, vision insurance

Job summary

Eastern Bank is seeking a Branch Manager to lead a mid-sized banking office. The role focuses on driving sales, delivering exceptional customer service, and ensuring efficient daily operations.

You will coach staff, develop commercial relationships, and promote the bank’s products within the local community. The ideal candidate has 2–3 years of management experience in retail banking, strong communication skills, and the ability to work with cross-functional teams to meet branch goals and

Qualifications

• Leadership and people management skills within a branch
• Strong sales and service coaching abilities
• Excellent written and verbal communication
• Ability to build relationships across the organization

Responsibilities

• Oversee the overall management of a mid-sized banking office.
• Guide sales efforts of staff toward branch goals and personal sales objectives.
• Conduct business development activities to build commercial relationships.
• Promote bank products and services through community involvement and partnerships.
• Ensure branch operations comply with bank policies and regulations.
• Collaborate with internal partners to ensure branch success.
• Develop staff through coaching and performance appraisals.
• Address customer issues to maintain high service levels.

Skills

Leadership

Sales

Customer service

Communication

Relationship building

Education

Bachelor's degree preferred

2–3 years of management experience

Job description

Eastern Bank is seeking a Branch Manager to lead a mid-sized banking office. The role focuses on driving sales, delivering exceptional customer service, and ensuring efficient daily operations.

You will coach staff, develop commercial relationships, and promote the bank’s products within the local community. The ideal candidate has 2–3 years of management experience in retail banking, strong communication skills, and the ability to work with cross-functional teams to meet branch goals and