Assistant Branch Manager I

Eastern Bank; Dracut (MA); On-site; USD 58,000 - 73,000; Full time

Job summary

Eastern Bank in Dracut, MA is seeking a Branch Assistant Manager I to help drive daily branch operations and customer experience. You will participate in sales coaching, lead the platform staff toward goals, and support management in developing the team to achieve results.

The role emphasizes product knowledge, banking basics, and a history of sales and service success within a retail environment. Banking duties and leadership responsibilities are key to this position.

Qualifications

• Strong problem resolution skills.
• Solid sales and service track record in retail banking.
• Ability to communicate information clearly and build relationships.
• Basic business acumen and professionalism.
• Must understand banking products and profitability basics.
• 2-4 years retail banking experience preferred; 1-2 years supervisory experience preferred.

Responsibilities

• Assist with daily branch operations under the branch manager.
• Meet personal sales goals and coach platform staff toward branch goals.
• Coach staff on retail incentives and business loans.
• Manage overdraft/vault/bank schedules and office opening/closing.
• Ensure audit/compliance adherence and customer service standards.
• Act as manager on duty when Branch Manager is away and prepare performance appraisals.

Skills

Sales experience

Customer service

Leadership

Relationship building

Product knowledge

Banking knowledge

Education

High school diploma or equivalent

Job description

Hiring Range: $28.00 - $35.00

The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

In conjunction with the Branch Manager, proactively sells the Bank’s products and services to existing customers and prospects, supports the sales efforts of the platform team, ensures superior customer service levels, and assists with the management of the daily operations. Supports efforts of the Branch Manager in leading and developing the team to achieving results.

Responsibilities for the Branch Assistant Manager I role include, but are not limited to the following:

• Under the general directionof the branch manager, assists with the daily management of a banking office.
• Responsible for achievement of personal sales goals and proactively guiding the sales activities of the platform staff toward achievement of branch goals. Through tested techniques, engage in sales and service coaching sessions with sales staff.
• Fully understands major aspects of the retail incentive plan and business loans and using that knowledge coaches’ staff to success.
• Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.
• Responsible for branch's adherence to audit/compliance requirements
• Manages customer service levels within the branch, adhering to established guidelines.
• Acts as the manager on duty when the Branch Manager is away from the office.
• In the absence of the Branch Manager, may apply policy for routine aspects of management.
• May prepare and deliver performance appraisals for subordinates as directed by Branch Manager
• Expected to have/gain full understanding of the teller function

Under general direction, balancing policy, and procedures to make decisions that are mutually beneficial to the bank and the customer. Incumbent seeks guidance when dealing with policy ambiguity, unfamiliar situations, etc.

Qualifications:

• Strong problem resolution skills
• Basic business acumen and professionalism is a must.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to build relationships and strong alliances across the organization is crucial.
• Must be able to quickly gain and understanding or all details about the products and services offered by the bank and must retain and build upon product knowledge base as a member of the division’s management team.
• Should have the ability gain an understanding of the “big picture” in banking – e.g., answers to questions like: How does a bank make money? What makes a product profitable?
• High school diploma or equivalent.
• 2-4 years retail banking experience preferred.
• 1-2 years of supervisory experience required; experience in retail banking environment strongly preferred.
• Must have a history of solid sales and service success.

Working Conditions:

• Incumbent must be able to transport items weighing 15 pounds or more.