Branch Operations & Member Experience Leader

Neighbors Credit Union; Saint Louis (CA); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

Benefits eligible

Annual incentive plan

Career advancement opportunities

PTO and leave

Job summary

Neighbors Credit Union is a growing, not-for-profit financial institution focused on delivering great member experiences through innovative products and trusted advice. The role leads service delivery, guiding teams across markets to ensure high member satisfaction and growth.

The position requires a minimum of five years in service leadership within a financial institution, with proficiency in Microsoft Office and online platforms.

Qualifications

• Demonstrated leadership in service delivery within a financial institution.
• Strong knowledge of financial products and how they meet member needs.
• Proficiency in delivering best-in-class member experiences.

Responsibilities

• Lead with accountability across markets or departments to ensure exceptional team member and member experiences.
• Drive service and growth initiatives, focusing on member acquisition, retention, and portfolio growth.
• Act as escalation and resolution leader for complex member issues with ownership and timeliness.

Skills

Leadership

Financial products knowledge

Service delivery

Communication

Multi-priority management

Office software

Education

High School Diploma

Tools

Microsoft Office

Job description

Neighbors Credit Union is a growing, not-for-profit financial institution focused on delivering great member experiences through innovative products and trusted advice. The role leads service delivery, guiding teams across markets to ensure high member satisfaction and growth.

The position requires a minimum of five years in service leadership within a financial institution, with proficiency in Microsoft Office and online platforms.