Branch Leader: Member Experience & Growth Coach
Neighbors Credit Union
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Benefits offered by this job
Job summary
Neighbors Credit Union is seeking a dynamic leader to guide service delivery across multiple markets. You will coach teams, strengthen member experiences, and drive growth while ensuring compliance and risk controls.
The role emphasizes in-branch and digital service leadership and cross-channel engagement. Qualifications include a minimum of five years in service-delivery leadership within a financial institution, strong staff development, and proficiency with Microsoft Office and online
Qualifications
- Five years of service delivery leadership in a financial institution.
- Expertise in office technologies and digital service tools for online platforms.
- Proficiency with Microsoft Office and professional presentations.
Responsibilities
- Provide hands-on leadership and strategic support across markets/departments.
- Drive service growth, member acquisition/retention, and portfolio growth.
- Act as escalation leader for complex member issues with timely resolutions.
- Promote digital service adoption and guide teams on electronic delivery channels.
- Lead member engagement across in-person, written, phone and video channels.
Skills
Education
Tools
Job description
Neighbors Credit Union is seeking a dynamic leader to guide service delivery across multiple markets. You will coach teams, strengthen member experiences, and drive growth while ensuring compliance and risk controls.
The role emphasizes in-branch and digital service leadership and cross-channel engagement. Qualifications include a minimum of five years in service-delivery leadership within a financial institution, strong staff development, and proficiency with Microsoft Office and online
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