Branch Operations Leader - Teller & Service Supervisor

First Citizens Bank; Summerville (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

First Citizens Bank in Summerville, SC is seeking an Operations Services Supervisor to lead the branch’s daily operations and manage the service line team, ensuring accurate teller transactions and exceptional customer service.

The role emphasizes driving referrals, maintaining regulatory compliance, and partnering with bank teams to deliver value to customers and support sales goals.

Qualifications

• Bachelor's Degree and 1 years' experience OR High School Diploma or GED/Equivalent and 5 years' experience in Financial services, customer service, bank operations, or branch operations management
• Preferred management or supervisory experience

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues; identify sales/referral opportunities.
• Operations and Administration - Ensure compliance with regulations, policies and procedures to manage risk and maintain efficiency.
• Team Leadership - Manage performance and coaching to support associate development and branch goals.

Skills

Financial literacy

Retail banking knowledge

Operations Management

Customer Service Skills

Training Skills

Education

Bachelor's degree + 1 year experience

High School Diploma or GED + 5 years experience

Job description

First Citizens Bank in Summerville, SC is seeking an Operations Services Supervisor to lead the branch’s daily operations and manage the service line team, ensuring accurate teller transactions and exceptional customer service.

The role emphasizes driving referrals, maintaining regulatory compliance, and partnering with bank teams to deliver value to customers and support sales goals.