Branch Operations Leader: Service, Sales & Compliance

Sierra Central Credit Union; Red Bluff (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Sierra Central Credit Union is seeking an Operations Manager for the Red Bluff, CA branch to work with the Branch VP to meet production goals and ensure excellent member service. Responsibilities include loan processing, account openings, and handling member inquiries, while leading staff and maintaining compliance.

The role emphasizes cross-training, performance coaching, and adherence to policies, with strong focus on sales activities and customer satisfaction within the credit union framework.

Qualifications

• High School diploma or equivalent.
• At least five years credit union/financial institution experience with strong cash handling.
• Advanced knowledge of Office programs.
• Strong organizational and leadership skills.
• Successful completion of Talent Development Center training.

Responsibilities

• Perform branch operations and member service duties, including loan applications and account openings.
• Manage branch cash limits and assign cash/transaction limits.
• Participate in sales activities to achieve branch goals.
• Supervise staff and maintain performance records.
• Ensure regulatory compliance and adherence to policies.
• Provide training and cross-training for branch staff.

Skills

Report writing

Mathematical aptitude

Reading comprehension

Policy interpretation

Customer service

Education

High School diploma

5 years credit union experience

Office programs proficiency

Leadership skills

Talent Development Center training

Tools

Office software

Credit union systems

Job description

Sierra Central Credit Union is seeking an Operations Manager for the Red Bluff, CA branch to work with the Branch VP to meet production goals and ensure excellent member service. Responsibilities include loan processing, account openings, and handling member inquiries, while leading staff and maintaining compliance.

The role emphasizes cross-training, performance coaching, and adherence to policies, with strong focus on sales activities and customer satisfaction within the credit union framework.