Branch Operations Leader – Retail Banking & Lending

VisionBank; Ames (IA); On-site; USD 48,000 - 72,000; Full time

Job summary

VisionBank Ames, IA is seeking a Branch Operations Supervisor to oversee daily branch staff under the Branch Manager. You will ensure secure, efficient service, promote cross-selling, and maintain a high morale environment while upholding bank policies.

Responsibilities include directing teller and retail banker workflows, monitoring performance, assisting with audits, opening new accounts, processing consumer loans, and fostering community relationships.

Qualifications

• Leadership and supervision experience in a retail banking setting.
• Strong customer service mindset with ability to cross-sell products.
• Analytical skills to monitor transactions and drive performance.

Responsibilities

• Oversee daily operations of branch staff and workflow for tellers and retail bankers.
• Monitor performance metrics including cash handling, transactions, and customer satisfaction.
• Assist Branch Manager with audits, security, and compliance controls.

Skills

Leadership

Customer service

Problem solving

Teamwork

Planning/organizing

Education

High school diploma or GED

Job description

VisionBank Ames, IA is seeking a Branch Operations Supervisor to oversee daily branch staff under the Branch Manager. You will ensure secure, efficient service, promote cross-selling, and maintain a high morale environment while upholding bank policies.

Responsibilities include directing teller and retail banker workflows, monitoring performance, assisting with audits, opening new accounts, processing consumer loans, and fostering community relationships.