Branch Leader: Lending & Customer Experience

CUSB BANK; Waverly (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

CUSB Bank in Iowa is seeking a Branch Manager to direct retail operations, customer service, and facilities at the branch location, ensuring compliance with bank policies and regulatory standards.

The role emphasizes coaching staff, delivering exceptional customer experiences, developing sales plans with the Retail Manager, and maintaining a welcoming branch environment while supporting community engagement.

Qualifications

• High school diploma or GED; or related experience.
• Strong customer service and communication skills.
• Ability to lead a team and supervise staff.
• Knowledge of bank policies and regulatory requirements.

Responsibilities

• Direct retail operations, customer service, and branch facilities.
• Supervise tellers and financial services reps; manage staffing.
• Develop branch sales plans with Retail Manager; drive referrals.
• Ensure compliance with policies, procedures, and regulation.
• Cultivate community engagement and a professional branch image.

Skills

Customer service

Team leadership

Communication

Regulatory compliance

Education

High school diploma or GED

Tools

MS Office

Job description

CUSB Bank in Iowa is seeking a Branch Manager to direct retail operations, customer service, and facilities at the branch location, ensuring compliance with bank policies and regulatory standards.

The role emphasizes coaching staff, delivering exceptional customer experiences, developing sales plans with the Retail Manager, and maintaining a welcoming branch environment while supporting community engagement.