Branch Operations & Client Experience Lead

JPMorgan Chase & Co.; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks a Branch Operations Lead to drive client experience and branch efficiency. You will partner with the Branch Manager to deliver accurate transactions, ensure policy compliance, and foster a supportive team environment.

You will educate staff, manage daily operations, and guide clients toward self-service options while sustaining strong loss prevention and audit standards.

Qualifications

• You adhere to policies, procedures, and regulatory banking requirements.
• You maintain a keen eye for detail and stay organized under multiple tasks.
• You demonstrate leadership and operational proficiency to ensure transaction accuracy.
• You educate and empower the branch team and partners to stay informed.
• You engage clients, educate them, and refer complex needs to experts.
• 1+ years of retail banking experience.
• You have a high school degree, GED, or foreign equivalent.
• You can work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Communicate clearly to understand needs and guide clients to self-service options.
• Lead branch operations, including cash devices, ensuring accuracy and adherence to policies.
• Introduce clients to the branch team to deliver seamless service and address specialized needs.
• Promote self-service options to simplify client banking 24/7 access.
• Support all branch operations, maintaining high standards for loss control, compliance, and audits.

Skills

Regulatory compliance

Customer service

Leadership

Coaching

Relationship building

Attention to detail

Retail banking

Teamwork

Time management

Education

High school diploma / GED

Job description

JPMorgan Chase & Co. in the United States seeks a Branch Operations Lead to drive client experience and branch efficiency. You will partner with the Branch Manager to deliver accurate transactions, ensure policy compliance, and foster a supportive team environment.

You will educate staff, manage daily operations, and guide clients toward self-service options while sustaining strong loss prevention and audit standards.