Branch Operations Leader | Coaching & Customer Service

Enterprise Bank & Trust; Bridgeton (MO); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Annual volunteer time off

Charitable-matching opportunities

Job summary

Enterprise Bank & Trust is seeking an Assistant Branch Manager in Bridgeton, MO. The role provides day-to-day operational management, guiding branch personnel including tellers and financial services representatives, and ensuring adherence to bank policies and standards.

Lead with strong communication, coaching, and service excellence to engage associates and deliver exceptional customer experiences. This position requires a High School diploma or equivalent, plus banking experience.

Qualifications

• Leadership and supervision experience in a fast-paced branch environment.
• Strong understanding of banking operations, policies, compliance, and regulations.
• Excellent communication and customer service skills.

Responsibilities

• Oversee day-to-day branch operations and staffing.
• Coach and schedule associates; address service issues.
• Collaborate with Branch Manager to drive customer service.
• Monitor branch performance against goals; coach for cross-sell.
• Ensure adherence to policies, procedures, and security standards.
• Support recruitment and training of branch staff.
• Process new accounts and teller activities as needed.

Skills

Leadership

Customer service

Organization

Communication

Problem solving

Education

High School diploma or equivalent

Bachelor's degree in business or related field

Tools

Microsoft Word

Excel

Google Suite

IBS

Salesforce

Job description

Enterprise Bank & Trust is seeking an Assistant Branch Manager in Bridgeton, MO. The role provides day-to-day operational management, guiding branch personnel including tellers and financial services representatives, and ensuring adherence to bank policies and standards.

Lead with strong communication, coaching, and service excellence to engage associates and deliver exceptional customer experiences. This position requires a High School diploma or equivalent, plus banking experience.