Branch Operations Leader: P&L & Growth

H.L. Bowman Inc.; Braintree (MA); On-site; USD 125,000 - 175,000; Full time

Job summary

H.L. Bowman Inc. is seeking a Branch Manager in Massachusetts to lead day-to-day operations of a busy location, owning the P&L, team, customer experience, and operational execution while coordinating with the general manager.

You will drive growth, ensure safety and compliance, hire and develop managers and technicians, and deliver exceptional service across service delivery, sales, dispatch, installation, and customer care, with emphasis on performance and culture.

Qualifications

• 5+ years of proven leadership experience, preferably in home services or a comparable field services environment.
• Demonstrated ability to manage a location-level P&L and lead operational teams across multiple functions.
• Strong analytical skills with the ability to translate financial and operational data into actionable decisions.
• Proven ability to build and develop a high-performing team in a fast-paced environment.
• Outstanding communication and interpersonal skills with the ability to build relationships across employees, customers, and stakeholders.

Responsibilities

• P&L Ownership: Own the full financial performance of your assigned location including revenue, gross margin, and controllable expenses.
• Operational Oversight: Oversee all local functions at your location including service delivery, sales, dispatch, installation, and customer experience.
• Team Leadership and Development: Lead, develop, and hold accountable the managers and technicians at your location.
• Staffing and Talent: Identify, hire, develop, and retain talent across all levels of the location.
• Growth and Customer Experience: Develop and implement plans to grow the business organically, expand market share, and achieve financial objectives.
• Compliance and Safety: Adhere to and uphold compliance with applicable regulations, industry standards, and safety protocols per LSP and partner brand standards.
• Greenfield Execution: If assigned to a new market, execute the LSP Greenfield playbook for the location, iterating based on real-time learnings.

Skills

P&L ownership

Location leadership

Analytical skills

Team development

Communication

Technology proficiency

ServiceTitan knowledge

Job description

H.L. Bowman Inc. is seeking a Branch Manager in Massachusetts to lead day-to-day operations of a busy location, owning the P&L, team, customer experience, and operational execution while coordinating with the general manager.

You will drive growth, ensure safety and compliance, hire and develop managers and technicians, and deliver exceptional service across service delivery, sales, dispatch, installation, and customer care, with emphasis on performance and culture.