Branch Operations Leader - Member Experience & Growth

Greater Nevada Credit Union; Reno (NV); On-site; USD 3,182,000 - 4,423,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA contributions

Paid time off

Holidays

Volunteer time

Job summary

Greater Nevada Credit Union in Reno, NV is seeking an Assistant Branch Manager to support the branch manager in daily operations, leadership, and member experience. The role emphasizes growth initiatives, issue resolution, and strategic planning to drive efficiency.

You will mentor staff, monitor performance metrics, and collaborate with other departments to deliver exceptional service to members while maintaining compliance and operational excellence.

Qualifications

• 2+ years in banking/financial services or customer-facing retail/call center environment (financial services preferred).
• 1-2+ years of team leadership experience (supervision, mentoring, operations) or proven leadership in fast-paced settings.
• 2+ years operating in a structured, metrics-driven or regulated environment with clear processes and compliance requirements.

Responsibilities

• Lead by example and inspire team members to achieve excellence.
• Provide guidance, mentorship, and support to branch staff for professional development.
• Ensure adherence to operational policies, procedures, and compliance standards.

Skills

Dynamic leader

Branch operation excellence

Champion of member experience

Growth-oriented advocate

Specialist in member issue resolution

Education

High School Diploma or GED

Job description

Greater Nevada Credit Union in Reno, NV is seeking an Assistant Branch Manager to support the branch manager in daily operations, leadership, and member experience. The role emphasizes growth initiatives, issue resolution, and strategic planning to drive efficiency.

You will mentor staff, monitor performance metrics, and collaborate with other departments to deliver exceptional service to members while maintaining compliance and operational excellence.