Branch Leader: Elevate Member Experience & Growth

Greater Nevada Credit Union; Carson City (NV); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical/dental/vision

PTO & holidays

Volunteer time

Employee discounts

Sabbatical leave

Job summary

Greater Nevada Credit Union in Carson City, NV is seeking an Assistant Branch Manager to support the branch manager in daily operations and sales, with a focus on leadership, service quality, growth, and issue resolution.

You will mentor staff, uphold policies, monitor performance, and collaborate across departments to deliver exceptional member experiences while driving customer acquisition and retention.

Qualifications

• 2+ years of banking, financial services, or customer-facing retail experience.
• 1–2+ years of team leadership or proven leadership through results in fast-paced environments.
• 2+ years operating in a structured, metrics-driven or regulated environment with policies.
• High School Diploma or GED is required.

Responsibilities

• Lead by example and inspire teams to achieve excellence.
• Mentor staff and support professional development.
• Ensure adherence to policies, procedures, and compliance.
• Monitor performance metrics and drive efficiency improvements.
• Resolve complex member issues and support cross-department collaboration.

Skills

Dynamic leader

Branch operation

Member experience

Growth-oriented

Issue resolution

Education

High School Diploma or GED

Job description

Greater Nevada Credit Union in Carson City, NV is seeking an Assistant Branch Manager to support the branch manager in daily operations and sales, with a focus on leadership, service quality, growth, and issue resolution.

You will mentor staff, uphold policies, monitor performance, and collaborate across departments to deliver exceptional member experiences while driving customer acquisition and retention.